Frequently Asked Questions
Everything you need to know about your elevated shopping experience.
How long does shipping take for new arrivals?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy for seasonal collections?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I ensure I'm ordering the right size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, 'above the clouds' fit.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use premium, eco-friendly fabrics including organic cotton and recycled polyester to minimize our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.